CitiMortgage has been screwing over a couple for 15 years

By J. Guggenheim Servicers don’t want to modify. They don’t want to short-sale, and they don’t want to allow you to refinance. In fact, the sole objective is to use whatever means are necessary to take one missed payment and leverage it into a future default while piling on the penalties and fees to erode […]

via Servicer’s don’t want Payments they want Defaults — Livinglies’s Weblog

That is outrageous what CitiMortgage did to that couple and the company should have to face the consequences.